1.Introduction
This Privacy Policy describes how NV Zero ("we," "our," or "us") collects, uses, and shares your personal information when you use our AI-powered SaaS platform (the "Service").
2.Information We Collect
2.1 Account Information - Email address - Name - Account creation date - Profile information 2.2 Usage Data - Login times and dates - Features used - AI interaction history - Document upload history - API calls and timestamps 2.3 Technical Data - IP addresses - Browser type - Device information - Operating system - Geographic location 2.4 Payment Information Through our payment processor, Stripe: - Billing address - Payment method details - Transaction history - Subscription status 2.5 Integrated Service Data From authorized third-party services (Google, Outlook): - Synced emails (up to 1000 during trial) - Calendar data - Other integration data as authorized
3.How We Use Your Information
We use your information to: - Provide and maintain the Service - Process payments - Communicate with you about the Service - Monitor and analyze usage patterns - Improve the Service - Comply with legal obligations
4.Data Storage and Security
4.1 Storage - Data is stored in ElasticSearch and AWS S3 - Daily backups are maintained for 30 days - Data is transmitted using HTTPS encryption - Data is encrypted at rest 4.2 Security Measures - OnePassword authentication integration - Email verification codes - Optional biometric authentication - Regular security assessments - Industry-standard security protocols
5.Data Sharing
5.1 Service Providers We share data with third-party service providers in the following categories: - Authentication and identity verification services - Payment processing services - Cloud storage and hosting providers - Database management services - Analytics and monitoring services - Development and maintenance tools All service providers are required to maintain appropriate security measures and process data only for specified purposes in accordance with our data processing agreements. 5.2 Legal Requirements We may disclose information if required by law or in response to valid requests from public authorities.
6.Your Rights and Choices
You have the right to: - Access your personal information - Correct inaccurate data - Request data deletion - Export your data - Disconnect third-party integrations - Cancel your subscription - Delete your account
7.Data Retention
7.1 Active Accounts - We retain your data as long as your account is active - Backups are maintained for 30 days 7.2 Account Termination - Data is retained for 30 days after account deletion - You may request immediate permanent deletion - Backup data is automatically purged after 30 days
8.Children's Privacy
We do not knowingly collect or maintain information from persons under 13 years of age. If we learn that personal information of persons under 13 has been collected, we will take appropriate steps to delete this information.
9.International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where privacy laws may differ.
10.Changes to This Privacy Policy
- We will notify you of any changes to this policy through the app - Changes will be effective 30 days after notification - Continued use of the Service after changes constitutes acceptance
11.Analytics and Monitoring
We use PostHog for: - Service performance monitoring - Usage analytics - Error tracking - User interaction patterns
12.California Privacy Rights
Under California Civil Code Section 1798.83, California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
13.Contact Us
If you have any questions about this Privacy Policy, please contact us at legal@smartmanager.ai.